A post from Signal vs. Noise titled “Computers shouldn’t make people feel like idiots” has been open in a tab for nearly a week.
Reading it, and other iPad coverage, has me torn. I know that I exist in a world populated by geeks, and I know that many outside this world are uncomfortable with computers. I have seen these people IRL and helped them.
But how uncomfortable are they really? Comfort is impossible to quantify, Sleep Number bed notwithstanding.
Well, this post helped a lot. You should read it.
The short version is:
- ReadWriteWeb posted “Facebook Wants to Be Your One True Login“.
- Google indexed the post.
- The post became the top result for the keywords “facebook login”.
- People using Google to find their way to Facebook were misdirected to the post.
- The comments on the post were littered with unhappy people, unable to login to Facebook.
There are more than 300 comments on this post, the majority of them from confused Facebook users.
Despite the fact that RWW added bold text to the post, directing users to Facebook, and the fact that the post is no longer the top result for “facebook login”, people continue to arrive there by accident, looking for Facebook.
I wonder how many people made this mistake and didn’t leave a comment, either giving up or recognizing their error.
Thousands? Tens of thousands?
It’s easy to laugh, but take a second to read the Signal vs. Noise post now, or read it again. I’ll wait.
I think it’s fair to say that computers shouldn’t make people feel stupid. After all, they dominate our lives more every year, both at work and at home. It’s impossible to avoid them.
The people who made the Facebook login mistake should be frustrated and angry. They had figured out a way to get to Facebook, and it wasn’t working anymore, without warning.
Turns out computers are hard and using the intertubes is no exception. Remember when Google asked people on the street what a browser is?
These are our users, like it or not.
Thoughts? Find the comments.