Customer Service that Works

I’ve covered this topic twice before, but it really deserves more airtime. Paul’s summary of Under the Radar on Monday received comments from two of the companies he mentioned, from the CEOs of those companies. You read that right. Similarly, my most recent post on FriendFeed got a comment from one of the founders. This… Read More

I Need Your Help

I wrote about the Marketing 2.0 Leader Summit earlier this month, and Justin provided a more in depth description. I found out Friday that I am to be a facilitator for the two-day event, which means working with a team of 11 others on an idea that will be judged against the ideas of the… Read More