I’ve covered this topic twice before, but it really deserves more airtime. Paul’s summary of Under the Radar on Monday received comments from two of the companies he mentioned, from the CEOs of those companies. You read that right. Similarly, my most recent post on FriendFeed got a comment from one of the founders. This… Read More
Tag: support2.0
Twitter as Customer Support
I’ve blogged in the past about the good new web marketing, i.e. how many startups follow mentions of their companies on blogs, respond in those blogs and engage the bloggers. I really like the personal touch, even if I don’t care much for the application or don’t even use it. Twitter has added a new… Read More