While the post centers around Apple’s financials and quarterly earnings report due this week, it interested me because I’m currently planning to bring my parents into the now with a Macbook Pro.
A few months ago, they finally conceded to the future and said they’d “have” to get a computer. Somehow they’ve managed to survive without one for all this time. I know, hard to believe, but somehow they did it. Seems like the main driver is the desire to consume news and information, not online shopping or Facebook or anything like that.
Just the news. I fully expect them to continue calling me to buy stuff for them on Amazon, but I suppose it’ll be easier with the exact URL. Of course, as an Oregonian, I don’t pay sales tax (or pump my own gas). Win.
We debated options for a while, and I politely insisted on Mac for a number of reasons. They haven’t used computers much and won’t be doing a lot other than browsing, so there’s not a lot of lost skill that wouldn’t translate from Windows to Mac. Plus, the inevitable support I’ll have to do will be easier if I have a similar configuration.
I don’t have a Vista or Windows 7 VM that I could use to emulate that setup.
Linux is out of the question, and you know why if you’ve worked with an installation for any amount of time.
I also accounted for the Genius Bar, which is why the article interested me. Even though it’s not for me, the Genius Bar offers people the in-person support experience that’s not as easy to get with Windows. Sure, you can go to Best Buy’s Geek Squad or a local computer service shop and get personal support, but whether it’s true or not, the Genius Bar seems to be better at supporting Apple stuff and has more parts on hand. Natch.
Having picked a model, probably one of the new unibody Macbook Pros, I’m now faced with the broadband problem, which is a completely different rathole.
Anyway, since most of you probably represent your family’s technical support too, what do you recommend when relatives ask?
Does the in-person support matter, or are you willing to be the PC ambulance for your users?
I’ve only used the Genius Bar twice, for issues that didn’t require support really, just replacement. Are they any good at supporting n00bs?
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