Rich created an Oracle space over at satisfaction, a startup focused on crowdsourcing customer service.
Their site allows companies to give customers “people-power customer service”.
I know for a fact we already have real-live people in support, but the aim here is to facilitate an open conversational approach, centered around more general issues and questions, rather than TARs and Bugs.
Justin covered this as well, and you can read more about satisfaction at Webware and their recent round of funding at TechCrunch.
Here comes the disclaimer. The Oracle space at getsatisfaction is NOT in any way endorsed by Oracle Corporation.
Now that we did that, hop over, join the fun and spread the word.
Updates: Satisfaction is covered here by Tim O’Reilly and here by Business Week, including a few examples of how companies use Satisfaction.
