You Can Get Satisfaction

Rich created an Oracle space over at satisfaction, a startup focused on crowdsourcing customer service. Their site allows companies to give customers “people-power customer service”. I know for a fact we already have real-live people in support, but the aim here is to facilitate an open conversational approach, centered around more general issues and questions,… Read More

How Do You Feel about Your Workspace?

I’ve come across some interesting thoughts on productivity, creativity and physical space lately. First, there’s this bit from Lifehacker about how ceiling height affects your thinking. The central finding of the research is that higher ceilings tend to foster abstract thought, whereas lower ceilings tend to encourage detailed thinking. Pretty cool. Then today, there’s another… Read More

Video of Paul at Office 2.0

ZDNet has posted a short snippet of Paul’s commentary about Connect, after Dan Farber quizzed (and needled) him. I lol’d when Paul said he had a team of developers who are web savvy. Rich apparently has cloned himself. Woo-hoo! Either that or I am now a web developer . . . bah?

Gimme Your Lunch Money 2.0

Justin rightfully broke this story, and kudos to him for making it happen. Justin gets a lot of flack from bloggers and 2.0 types because he’s one of the voices of Oracle in the blogosphere. To his credit, he’s done more to turn the ship than any of us, while simultaneously get beat up internally… Read More

Trust No/Every One

A couple recent nuggets reminded me of Paul’s post on trust and underlined the reasons why Web 2.0 can never be Enterprise 2.0. With Connect, we’ve come upon a new (at least to us) dimension of the social network, i.e. the explicit trust created by working together. Paul says: When we inject trust into the… Read More

Then You Get the Power

I guess the Office 2.0 Conference made this relevant last week, but I noticed several articles that kicked IT in the teeth for holding back the inevitable advance of new web into the enterprise, i.e. Web 2.0 transforming into Enterprise 2.0. Chris Anderson of “the long tail” fame and Computer World each had pieces on… Read More

Too Busy to Innovate

I had a conversation with a product manager over IM today that got thinking big thoughts about stuff, you know, like Paul does. I’ve known this PM dude for years and worked with him while I was in development. Great guy, with massive doses of cynicism and negativity, at least when it comes to work.… Read More